This article by Dan Corbett reflects on the new era of globalization and recommends a comprehensive and sustainable approach that will build a competitive national brand in the marketplace.
This tongue-in-cheek article is written by Prashant Hoskote. Prashant is an international colleague with vast experience in quality. He is Chair of the Organizational Excellence Technical Committee (QMD, ASQ) and the Senior Director of Quality and Service Excellence at Max India in New Delhi, India. At Max India, Prashant has been instrumental in establishing MAX Excellence Day, an award program that recognizes continual improvement activities. In other words, Prashant walks the talk ! The knowledge and experience that he shares in this article is invaluable.
This article shares how excellence models have been used in municipal government to improve performance. For additional reading on this topic, please visit the authors LinkedIn site to read nine related articles that dive a bit deeper into specific challenges that have been addressed by municipal government using excellence models – governance, leadership, planning, customers, employees, work processes, suppliers and partners, resource management, and performance measurement.
This article speaks about the power of using Appreciative Inquiry in the quest for excellence. With an Appreciative Inquiry approach to change, organizations engage their best assets, their people, in discovering the positive core that gives meaning and energy to the organization. When that happens, people become positively engaged in designing a better future and implementing a change process to move from strategy to action.