In this article, Dan Corbett provides guidance for volunteers serving on non-profit Boards. Acknowledging that governance matters can be time consuming and rather daunting (setting a strategic plan, demonstrating fiduciary responsibility, assessing and managing risk, complying with regulations, demonstrating accountability to stakeholders), he shares how an excellence model can provide a solid foundation for good governance.

This article by Dan Corbett reflects on the new era of globalization and recommends a comprehensive and sustainable approach that will build a competitive national brand in the marketplace.

This article by Dan Corbett shares an analogy between singing in a choir and working on organizational strategy. In both cases, he suggests that gaining alignment is critical to success.

This article describes the Chapter that was authored by Dawn Ringrose for the new Global Encyclopedia of Public Administration and Public Policy that was published by Springer International Publishing Switzerland (2016).

This article describes the key benefits of implementing an organizational excellence (OE) model. It reinforces that OE models are comprised of tried and true best management practices that get results and contribute to a culture committed to excellence.

This tongue-in-cheek article is written by Prashant Hoskote. Prashant is an international colleague with vast experience in quality. He is Chair of the Organizational Excellence Technical Committee (QMD, ASQ) and the Senior Director of Quality and Service Excellence at Max India in New Delhi, India. At Max India, Prashant has been instrumental in establishing MAX Excellence Day, an award program that recognizes continual improvement activities. In other words, Prashant walks the talk ! The knowledge and experience that he shares in this article is invaluable.

This article shares how excellence models have been used in municipal government to improve performance. For additional reading on this topic, please visit the authors LinkedIn site to read nine related articles that dive a bit deeper into specific challenges that have been addressed by municipal government using excellence models – governance, leadership, planning, customers, employees, work processes, suppliers and partners, resource management, and performance measurement.