This blog speaks to the tremendous opportunity at hand to educate the working population about the positive relationship that exists between implementing an excellence model and improving organizational performance. In doing so, it examines the current state and desired future state of the excellence community and the working population with respect to excellence models. And it poses the question – Do We Have The Will?
SHOW THEM THE MONEY
Wayne Burroughs has authored this blog to share how important it is to connect organizational excellence and ROI. He speaks to the value of undertaking an organizational improvement program and provides some sage advice about how leaders can capture and work with employees to drive business results.
Download “Show Them The Money” Show-Them-The-Money.pdf – Downloaded 0 times – 383 KB
BUILDING HIGHLY EFFECTIVE TEAMS
This article by Dr. Omer Tigani uses the Bruce Tuckman Team Model to highlight the role of team leaders during the five stages of team development – forming, storming, norming, performing, adjourning.
THE ‘ONE-STOP-SHOP’ FOR EXCELLENCE
In this one-stop-shop, a number of businesses have teamed up to offer a suite of services so organizations can get what they need for the excellence journey in a convenient and customized fashion. Just one call and a description of requirements will set the wheels in motion and deliver a tailored solution.
Download “One-Stop-Shop-final.pdf” One-Stop-Shop-final.pdf – Downloaded 15 times – 249 KB
“ALL OUR REPRESENTATIVES ARE BUSY SERVING OTHER CUSTOMERS”
This article by Dan Corbett explores service excellence. He recommends that organizations should focus on both the transaction and the relationship.
Download “Service-Delivery-final.pdf” Service-Delivery-final.pdf – Downloaded 89 times – 215 KB
QUALITY CONVERSATIONS: ORGANIZATIONAL EXCELLENCE SPECIALISTS
Executives at ARMATURE and Organizational Excellence Specialists met at the ASQ WCQI 2018 Conference and discovered a shared passion for quality and excellence. In this post, Maggie Whittier has a conversation with Dawn Ringrose about excellence.
Quality Conversations: Organizational Excellence Specialists
CITY OF CHESTERMERE CASE STUDY
This case study shares the excellence journey at the City of Chestermere. Written by Tracey Polowich, ROES, the case study shares the approach and methodology used, early results achieved and future improvements planned.
QUALITY MANAGEMENT AND ORGANIZATIONAL EXCELLENCE
Quality Management and Organizational Excellence
This article compares the roles in quality management and organizational excellence. It shares a formula for success for quality management professionals and a way to speak with leaders that will allow these professionals to succeed in the future.
PROJECT MANAGEMENT AND ORGANIZATIONAL EXCELLENCE
Project Management and Organizational Excellence
A recent participant at the workshop about the Organizational Excellence Framework, Jill Palitsky CPA (CGA), PMP, noted there are some similarities between using an excellence model at the project level and the corporate level. At Organizational Excellence Specialists, we value the time she has taken to share her thoughts as a guest author and interviewee https://youtu.be/JdMU5ZOvkqw
MANAGEMENT CONSULTING AND ORGANIZATIONAL EXCELLENCE
Management Consulting and Organizational Excellence
There are some strong parallels between the management consulting body of knowledge and organizational excellence. But there are a few gaps too. Knowing more about organizational excellence can help management consultants add value to client assignments and work with leaders to improve organizational performance.