Dale Weeks authored this delightful article about an ‘over-the-top’ customer service experience that was delivered by Lenscrafters in Salt Lake City, Utah, United States.
Adding Value for your Customers and Consulting Business
Working as a consultant is a challenging profession. When working with organizations to improve performance you have to think about keeping a few balls in the air.
Excellence for the wrong reasons- Lessons Learned EFA case study
Nancy Nouaimeh has authored this insightful blog about implementing an excellence model. She shares important lessons learned when working with an organization where the leadership focus was on ‘winning an award’. The article shares the challenges faced and steps taken to steer the organization in a fruitful direction.
THE HABIT OF EXCELLENCE
This article was authored by Dan Corbett who reflects on his career as a leader that has embraced and led the charge on excellence.
BUILDING AN ORGANIZATIONAL CULTURE THAT IS COMMITTED TO EXCELLENCE
Building an Organizational Culture that is Committed to Excellence
COVID 19 – A Call on Excellence
This guest blog is authored by Trevor Shaw CPA, CA, CMC, CQA. A distinguished professional with 40 years of experience auditing government programs in Canada, he shares some valuable insights about the Covid 19 pandemic. Trevor says “C-19 is putting excellence to the test. It is teaching social commitment matters most and the bottom line is not everything”.
TRUST IN LEADERSHIP
This blog aims to answer seven questions about trust. It starts with a definition of trust and explores how to build, reinforce and measure it and then concludes with a team exercise that can be used with virtual workers.
COLLABORATION IS A SUCCESS FACTOR FOR ORGANIZATIONAL EXCELLENCE
This blog speaks to the tremendous opportunity at hand to educate the working population about the positive relationship that exists between implementing an excellence model and improving organizational performance. In doing so, it examines the current state and desired future state of the excellence community and the working population with respect to excellence models. And it poses the question – Do We Have The Will?
SHOW THEM THE MONEY
Wayne Burroughs has authored this blog to share how important it is to connect organizational excellence and ROI. He speaks to the value of undertaking an organizational improvement program and provides some sage advice about how leaders can capture and work with employees to drive business results.
BUILDING HIGHLY EFFECTIVE TEAMS
This article by Dr. Omer Tigani uses the Bruce Tuckman Team Model to highlight the role of team leaders during the five stages of team development – forming, storming, norming, performing, adjourning.