This article by Dan Corbett explores service excellence. He recommends that organizations should focus on both the transaction and the relationship.
Service-Delivery-final.pdf (51 downloads)
QUALITY CONVERSATIONS: ORGANIZATIONAL EXCELLENCE SPECIALISTS
Executives at ARMATURE and Organizational Excellence Specialists met at the ASQ WCQI 2018 Conference and discovered a shared passion for quality and excellence. In this post, Maggie Whittier has a conversation with Dawn Ringrose about excellence.
Quality Conversations: Organizational Excellence Specialists
CITY OF CHESTERMERE CASE STUDY
This case study shares the excellence journey at the City of Chestermere. Written by Tracey Polowich, ROES, the case study shares the approach and methodology used, early results achieved and future improvements planned.
QUALITY MANAGEMENT AND ORGANIZATIONAL EXCELLENCE
Quality Management and Organizational Excellence
This article compares the roles in quality management and organizational excellence. It shares a formula for success for quality management professionals and a way to speak with leaders that will allow these professionals to succeed in the future.
Quality-Management-and-Organizational-Excellence.pdf (155 downloads)PROJECT MANAGEMENT AND ORGANIZATIONAL EXCELLENCE
Project Management and Organizational Excellence
A recent participant at the workshop about the Organizational Excellence Framework, Jill Palitsky CPA (CGA), PMP, noted there are some similarities between using an excellence model at the project level and the corporate level. At Organizational Excellence Specialists, we value the time she has taken to share her thoughts as a guest author and interviewee https://youtu.be/JdMU5ZOvkqw
Project-Management-and-Organizational-Excellence.pdf (221 downloads)
MANAGEMENT CONSULTING AND ORGANIZATIONAL EXCELLENCE
Management Consulting and Organizational Excellence
There are some strong parallels between the management consulting body of knowledge and organizational excellence. But there are a few gaps too. Knowing more about organizational excellence can help management consultants add value to client assignments and work with leaders to improve organizational performance.
Management-Consulting-and-Organizational-Excellence.pdf (218 downloads)OCCUPATIONAL HEALTH & SAFETY AND ORGANIZATIONAL EXCELLENCE
Did you know there are numerous touch points between the work done in occupational health & safety (OH&S) and organizational excellence? Knowing more about these touch points can help OH&S professionals have a better conversation with the C-Suite about the work they do and how they can work together to improve organizational performance.
Occupational-Health-Safety-and-Organizational-Excellence.pdf (226 downloads)
BUILDING AN ORGANIZATIONAL CULTURE THAT IS COMMITTED TO EXCELLENCE
Building An Organizational Culture That Is Committed to Excellence
FINDING EXCELLENCE IN GOVERNANCE
In this article, Dan Corbett provides guidance for volunteers serving on non-profit Boards. Acknowledging that governance matters can be time consuming and rather daunting (setting a strategic plan, demonstrating fiduciary responsibility, assessing and managing risk, complying with regulations, demonstrating accountability to stakeholders), he shares how an excellence model can provide a solid foundation for good governance.
Finding-Excellence-in-Governance.pdf (282 downloads)BETTER THAN OIL
Dawn Ringrose and Keith Phillips teamed up to write this article that compares data to oil and suggests the assessment industry is sitting right on top of one of the largest data oilfields in the information age. It speaks to how digital adoption will deliver benefits (e.g. reduced costs, improved assessment quality, speedier responses, improved knowledge, monitoring and evaluation for continuous improvement) and invites the reader to explore the future now.