Editor and Publisher Message

Welcome to the Quality and Operational Research (QOR) Newsletter. This newsletter publishes current information in the quality, excellence and operational research fields.

The objective of QOR is to publish current and high-quality articles and news of interest to academics, researchers, professionals in the business, government and non-profit sectors.

Distinguished experts and academics are represented on the Editorial Review Board and contribute to the newsletter. These experts include: Paulo Sampaio, Dawn Ringrose, Luciana Paulise, Jesus Velasquez, Marcio Cardoso Machado, Gerhard-Wilhelm Weber, Alberto Pinto, Nguyen Thanh Hai, Adriana B. Rodriguez, Ernesto D.R. S. Gonzalez.

In addition, there is also an Editorial Advisory Board that includes Selim Ahmed and Surya Prakash and Coordinators that include Lien Herliani Kusumah, Jessica Vallecillo, Nithya Ramachandran, Veronica Stephens and Adeshola Kukoyi.

We hope you find value in the newsletter and look forward to your contributions and suggestions.

Editor – Mohammad Hossein Zavvar Sabegh      Publisher – Dawn Ringrose


The scope of the QOR Newsletter includes: peer-reviewed technical articles on quality, excellence and operational research; insightful reviews about publications; important events such as conferences, workshops and  webinars; success stories about organizations; calls for a chapter or paper; introductions to new technology; career opportunities with potential employers and resumes from prospective employees.


The QOR Newsletter requires its representatives and contributors to meet the following requirements:

  1. Act with integrity – be truthful and transparent, be objective and factual, accurately represent qualifications, author documents in area of expertise.
  2. Demonstrate respect – consider the well being of others, show respect for others, treat others with courtesy, act in a professional and socially responsible manner, respect diversity in opinion.
  3. Safeguard proprietary information – protect confidential information, avoid any conflict of interest, give credit where it is due, do not plagiarize or use the intellectual property without permission, document the permission or reference sources appropriately.
  4. Contribute to an inclusive atmosphere – remain open to the exchange of ideas regardless of sex, race, color, age, national or ethnic origin, religion, sexual orientation, gender identity, disability, or any other legally protected status. Do not participate in harassment, discrimination, retaliation or other forms of misconduct.

Author Guidelines

Authors should follow these guidelines when submitting an article to the Editor, Mohammad Hossein Zavvar Sabegh, mzavvar80@gmail.com


  • Minimum length for articles is 1500 words and maximum length is 2500 words
  • The editor will consider a longer article if it offers special value


  • Title: Times New roman 12
  • Abstract and Main text, Keywords, Affiliation, Email address, References and Appendixes: Times New Roman 11
  • Figures, Footnotes, and Table Captions: Times New Roman 9
  • Table Context: Times New Roman 9
  • Formulas: Cambria Math 10
  • Line spacing should be 1.5
  • Margins: 1”


  • Title Pagethat includes the name(s) of the author(s), a concise and informative title; affiliation(s) of the author(s) (i.e. institution, department, city, state, country); an e-mail address of the primary author and telephone number; official photo(s) and short bio(s) for each other limited to 100 words per author
  • Numbered sections - the abstract is not included in section numbering. Divide the remainder of the article into clearly defined and numbered sections. Subsections should be numbered 1.1 (then 1.1.1, 1.1.2, ...), 1.2, etc.. Use this numbering also for internal cross-referencing: do not just refer to 'the text'. Any subsection may be given a brief heading. Each heading should appear on its own separate line.
  • Abstract - a concise and factual abstract is required. The abstract should state briefly the purpose of the research, the principal results and major conclusions. An abstract is often presented separately from the article, so it must be able to stand alone. For this reason, references should be avoided, but if essential, then cite the author(s) and year(s). Also, non-standard or uncommon abbreviations should be avoided, but if essential they must be defined at their first mention in the abstract itself.
  • Keywords - immediately after the abstract, provide a maximum of 6 keywords, using American spelling and avoiding general and plural terms and multiple concepts (avoid, for example, 'and', 'of'). Be sparing with abbreviations: only abbreviations firmly established in the field may be eligible.
  • Introduction - state the objectives of the work and provide an adequate background, avoiding a detailed literature survey or a summary of the results.
  • Material and methods - provide sufficient details to allow the work to be reproduced by an independent researcher. Methods that are already published should be summarized and indicated by a reference. If quoting directly from a previously published method, use quotation marks and also cite the source. Any modifications to existing methods should also be described.
  • Results - should be clear and concise.
  • Discussion - should explore the significance of the results of the work, not repeat them. A combined results and discussion section is often appropriate. Avoid extensive citations and discussion of published literature.
  • Conclusion - the main conclusion of the study may be presented in a short conclusion section, which may stand alone or form a subsection of a Discussion or Results and Discussion section.
  • References Citation in text - ensure that every reference cited in the text is also present in the reference list (and vice versa). Any references cited in the abstract must be given in full. Unpublished results and personal communications are not recommended in the reference list, but may be mentioned in the text. If these references are included in the reference list they should follow the standard reference style of the journal and should include a substitution of the publication date with either 'Unpublished results' or 'Personal communication'. Citation of a reference as 'in press' implies that the item has been accepted for publication.
  • Web references - as a minimum, the full URL should be given and the date when the reference was last accessed. Any further information, if known (DOI, author names, dates, reference to a source publication, etc.), should also be given. Web references can be listed separately (e.g., after the reference list) under a different heading or can be included in the reference list.
  • References in a special issue - ensure the words 'this issue' are added to any references in the list (and any citations in the text) to other articles in the same Special Issue.
  • Reference style at the end of article – there are a number of ways to reference material. The following list provides some examples:
    • Reference to a journal publication: Van der Geer, J., Hanraads, J. A. J., & Lupton, R. A. (2010). The art of writing a scientific article. Journal of Scientific Communications, 163, 51–59. https://doi.org/10.1016/j.Sc.2010.00372.
    • Reference to a journal publication with an article number: Van der Geer, J., Hanraads, J. A. J., & Lupton, R. A. (2018). The art of writing a scientific article. Heliyon, 19, e00205. https://doi.org/10.1016/j.heliyon.2018.e00205. R
    • Reference to a book: Strunk, W., Jr., & White, E. B. (2000). The elements of style. (4th ed.). New York: Longman, (Chapter 4).
    • Reference to a chapter in an edited book: Mettam, G. R., & Adams, L. B. (2009). How to prepare an electronic version of your article. In B. S. Jones, & R. Z. Smith (Eds.), Introduction to the electronic age (pp. 281–304). New York: E-Publishing Inc.
    • Reference to a website: Cancer Research UK. Cancer statistics reports for the UK. (2003). http://www.cancerresearchuk.org/ aboutcancer/statistics/cancerstatsreport/ Accessed 13 March 2003.
    • Reference to a dataset: [dataset] Oguro, M., Imahiro, S., Saito, S., Nakashizuka, T. (2015). Mortality data for Japanese oak wilt disease and surrounding forest compositions. Mendeley Data, v1. https://doi.org/10.17632/ xwj98nb39r.1.
    • Reference to a conference paper or poster presentation: Engle, E.K., Cash, T.F., & Jarry, J.L. (2009, November). The Body Image Behaviours Inventory-3: Development and validation of the Body Image Compulsive Actions and Body Image Avoidance Scales. Poster session presentation at the meeting of the Association for Behavioural and Cognitive Therapies, New York, NY.

Appendices - if there is more than one appendix, they should be identified as A, B, etc. Formulae and equations in appendices should be given separate numbering: Eq. (A.1), Eq. (A.2), etc.; in a subsequent appendix, Eq. (B.1) and so on. Similarly, for tables and figures: Table A.1; Fig. A.1, etc.

Editorial Review Board

The members of the Editorial Review Board include the following professionals:


The following table provides a description of each item that may be submitted to the newsletter along with the fees if applicable and important notes:

RowItemFee (Canadian Dollars)Important Notes
1Success story about an organization, Announcement about a new product, service or organization$500 per page
$250 for half-page
$125 for quarter page
Submitted by Leader or Manager. Timing from submission to decision will be 15 to 25 days
2Announcement about a large event (e.g. conference)$200 per pageSubmitted by Conference Chair. Timing from submission to decision will be 10 to 20 days
3Announcement about a small event (e.g. webinar, workshop, training course)$100 per pageSubmitted by Event Organizer. Timing from submission to decision will be 10 to 20 days
4Call for paper in a journal or chapter in a book$50 per pageSubmitted by Editor of Journal or Book. Timing from submission to decision will be 10 to 20 days
5Announcement related to career opportunity (e.g. position description, employee profile) $25 per half-pageSubmitted by Prospective Employee or Employer. Timing from submission to decision will be 5 to 10 days
6Article authored by a researcher or professional$50 per articleSubmitted by Author. Fee payable after paper has been reviewed and accepted. Timing from submission to decision will be 45 to 60 days


Additional Notes:

  • Content is reviewed by experts before publishing to ensure conformance with the scope and ethics of the QOR Newsletter
  • Timing is the best estimate and may be subject to change
  • There are no fees for content submitted by Editorial Board Members but each member will be limited to 10 pages per issue
  • Fees are payable upon receipt of the invoice from Organizational Excellence Specialists and may be paid via Paypal


Published Issues

Volume 1 / Issue 3 - August 2020

Issue includes:

  • Where is the Value in Assessment?
  • The 30-minutes meeting challenge - Leaders spend more than 70% of their time in meetings

Download Volume 1 / Issue 3 - August 2020

Volume 1 / Issue 2 - July 2020

Issue includes:

  • Transition to Quality 4.0
  • What is the Global OE Index?
  • How to Leverage Lean for a Scaling Healthcare Transformation

Download Volume 1 / Issue 2 - July 2020

Volume 1 / Issue 1 - June 2020

Issue includes:

  • Mathematical Programming 4.0 & The Hypothalamus of the Enterprise
  • Why Is Organizational Excellence So Powerful?
  • Sustaining Quality Culture While Working Remotely

Download Volume 1 / Issue 1 - June 2020