Overview – The Global Benchmarking Team (GBT) is a dedicated OES initiative to substantially accelerate the capacity of organizations worldwide to use formal global benchmarking to improve results. We connect practitioners, researchers, and leaders, and deliver sector-specific insights that translate into action.
Purpose – To substantially accelerate the capacity of all organizations to apply formal global benchmarking as a practical tool for improving performance and outcomes.
Scope – A global scope, with an initial focus on four priority sectors: Government, Education, Healthcare, Startup Business.
Objectives – For each priority sector we will: Publish a global benchmarking report on the role model systems, Deliver a webinar about each report, Catalyze a global Community of Practice (CoP) with professionals interested in being part of a performance excellence benchmarking network for ongoing learning and sharing.
Formal Benchmarking Process – A proven, repeatable and transparent methodology guides every project:
| Phase | Steps | |
|---|---|---|
| Planning | 1. Identify What Is to be Benchmarked | |
| 2. Identify Comparative Organizations (Partners) | ||
| 3. Determine Data Collection Methods and Collect Data | ||
| Analysis | 4. Determine Current Performance “Gap” | |
| 5. Project Future Performance Levels | ||
| Integration | 6. Communicate Benchmarking Findings and Gain Acceptance | |
| 7. Establish Functional Goals | ||
| Action | 8. Develop Action Plans | |
| 9. Implement Specific Actions and Monitor Progress | ||
| 10. Recalibrate Benchmarks | ||
| Maturity | 11. Achieve Superior Leadership Position | |
| 12. Best Practices Fully Integrated into All Business Processes |
This formal benchmarking process honors the legacy of Robert C. Camp, often recognized as the founder of formal benchmarking at Xerox, and the foundational benchmarking work pioneered in Japan in the post–WWII period. Building on this tradition, the GBT aims to strengthen member capability in benchmarking and overall continuous improvement so the team can confidently lead global benchmarking projects as an integral part of OES services.
GBT Members – The members of the global benchmarking team include: Dale F. Weeks, Debbie Rivenburg, Thobile Dlamini, Khashayar Ataei, Jerry DaC Blenman and Bruce Waltuck. Some of these professionals have decades of benchmarking experience while others have subject matter expertise in organizational excellence and are keen to sharpen their benchmarking skill set.
Other professionals that wish to join the team are encouraged to listen to the benchmarking webinar on our YouTube channel https://www.youtube.com/watch?v=AlFPNAKBQ8U&t=16s and then reach out.
Organizations can also engage with us by: sharing exemplary benchmarking programs and case examples; contributing data or subject-matter expertise to our reports; hosting a webinar or workshop for their stakeholders; joining the CoP to learn, share, and replicate best practices; partnering on a sector report.
Professionals or organizations that are interested in engaging with the GBT should contact the Team Leader to discuss. Dale Weeks is a global subject matter expert in benchmarking and one of our Licensed Professionals (ROES) https://organizationalexcellencespecialists.ca/dale-weeks/ and may be contacted via https://www.linkedin.com/in/dale-weeks-61769b12/
Stakeholders participating with the GBT will receive: clear criteria, methods, and comparable indicators; rankings and narrative insights; case examples and practices of role-model systems; implications for policy, governance, and management; a collaborative network (CoP) to share and sustain gains.
Benchmarking Reports – View the priority benchmarking reports as they are published here!
Healthcare System
Startup Business Ecosystem
