This article shares how excellence models have been used in municipal government to improve performance. For additional reading on this topic, please visit the authors LinkedIn site to read nine related articles that dive a bit deeper into specific challenges that have been addressed by municipal government using excellence models – governance, leadership, planning, customers, employees, work processes, suppliers and partners, resource management, and performance measurement.
This article speaks about the power of using Appreciative Inquiry in the quest for excellence. With an Appreciative Inquiry approach to change, organizations engage their best assets, their people, in discovering the positive core that gives meaning and energy to the organization. When that happens, people become positively engaged in designing a better future and implementing a change process to move from strategy to action.
This article examines compares the Organizational Excellence Framework (OEF) to other popular quality approaches including ISO 9000, Lean Enterprise, and Six Sigma. It reinforces the OEF is a robust framework that provides an umbrella under which other quality initiatives can be brought together to form one comprehensive system.
This article describes the annual exercise of self-assessment and improvement planning and provides several tips for success. Readers interested in conducting a quick self-assessment of their organization against the OEF are invited to contact us to discuss.
This article discusses the topic of organizational excellence and answers three frequently asked questions: What is it? Why use an excellence framework? How does an organization get started?