The idea of equilibrium is fundamental to many fields such as physics, economics and business. At its core, equilibrium is the state of balance that occurs when opposing forces are equal. Equilibrium Perspectives are ways of viewing the world that prioritize balance and harmony. However, the concept of equilibrium is also paradoxical, as equilibrium can only be achieved in the presence of opposing forces.

In this article, we will explore Equilibrium Perspectives and the Equilibrium Perspectives Paradox in the pursuit of organizational excellence.

Dale Weeks authored this delightful article about an ‘over-the-top’ customer service experience that was delivered by Lenscrafters in Salt Lake City, Utah, United States.

Working as a consultant is a challenging profession. When working with organizations to improve performance you have to think about keeping a few balls in the air.

Nancy Nouaimeh has authored this insightful blog about implementing an excellence model. She shares important lessons learned when working with an organization where the leadership focus was on ‘winning an award’. The article shares the challenges faced and steps taken to steer the organization in a fruitful direction.

This article was authored by Dan Corbett who reflects on his career as a leader that has embraced and led the charge on excellence.

Building an Organizational Culture that is Committed to Excellence

This blog speaks to the tremendous opportunity at hand to educate the working population about the positive relationship that exists between implementing an excellence model and improving organizational performance. In doing so, it examines the current state and desired future state of the excellence community and the working population with respect to excellence models. And it poses the question – Do We Have The Will?

Wayne Burroughs has authored this blog to share how important it is to connect organizational excellence and ROI. He speaks to the value of undertaking an organizational improvement program and provides some sage advice about how leaders can capture and work with employees to drive business results.