Editor and Publisher Message
Welcome to the Quality and Operational Research (QOR) Newsletter. QOR newsletter is an international peer reviewed publication.
The objective of the QOR Newsletter is to publish current and high-quality articles and cover content of interest to academics, researchers, and professionals in the business, government and non-profit sectors.
The content of QOR Newsletter includes: technical and opinion articles on quality, excellence and operational research; insightful reviews about publications; important events such as conferences, workshops and webinars; success stories about projects; calls for a chapter or paper; introductions to new technology; career opportunities with potential employers and resumes from prospective employees.
The scope of QOR Newsletter includes: Leadership and Management, Excellence Models and Challenges in Digital Era, Industry 4.0 and Quality 4.0, The Future of Quality and Organizational Excellence, Continuous Improvement, Quality Management and Innovation, Quality and Risk Management, Customer Satisfaction, Quality Standards, Quality Systems, Supply Chain Quality Management, AI and Quality, Lean Six Sigma, Operational Research and Smart Cities, Project Management, Smart Optimization, Machine Learning, Big Data Analytics, Digital Process Operation, Robotic Process Automation, Supply Chain Management, Optimization Theory and Applications, Climate Change, Cleaner Production, Circular Economy.
Distinguished experts and academics contribute to the newsletter and include:
- Editorial Review Board – Paulo Sampaio, Dawn Ringrose, Luciana Paulise, Jesus Velasquez, Marcio Cardoso Machado, Gerhard-Wilhelm Weber, Alberto Pinto, Nguyen Thanh Hai, Adriana B. Rodriguez, Ernesto D.R. S. Gonzalez, Atanu Chaudhuri, Vikas Kumar, Tatiana Gherman
- Editorial Advisory Board – Selim Ahmed, Surya Prakash, Ayten Yalciner, Alaa Garad, Tony Bendell, Kush Shah, Guilherme Federico, Rameshwar Dubey, Zubair Anwar, Jorge Roman, Greg Hutchins, Christopher Kluse, Rajeev Agrawal, Willy Vandenbrande
- Coordinators – Lien Herliani Kusumah, Jessica Vallecillo, Nithya Ramachandran, Adeshola Kukoyi, Muhammad Irfan, Thobile Dlamini, Chandan Jha, Priyanka Ramnauth
Additional detail on each member of the newsletter team is provided in the section below.
We hope you find value in the newsletter and look forward to your contributions and suggestions.
Editor – Mohammad Hossein Zavvar Sabegh, https://www.linkedin.com/in/mohammad-hossein-z-87b1a6104/
Assistant to Editor, Thobile Dlamini, https://www.linkedin.com/in/thobile-dlamini-mba-coes-pglss-pmi-acp-lssbb-mtech-255744163/
Publisher – Dawn Ringrose, https://www.linkedin.com/in/dawnringrose/
Communication related to the newsletter should be directed to the Editor, Mohammad Hossein Zavvar Sabegh, at quality20zavvar@gmail.com
Ethics
The QOR Newsletter requires its representatives and contributors to meet the following requirements:
- Act with integrity – be truthful and transparent, be objective and factual, accurately represent qualifications, author documents in area of expertise.
- Demonstrate respect – consider the well being of others, show respect for others, treat others with courtesy, act in a professional and socially responsible manner, respect diversity in opinion.
- Safeguard proprietary information – protect confidential information, avoid conflict of interest, give credit where it is due, do not plagiarize or use the intellectual property without permission, document the permission or reference sources appropriately.
- Contribute to an inclusive atmosphere – remain open to the exchange of ideas regardless of sex, race, color, age, national or ethnic origin, religion, sexual orientation, gender identity, disability, or any other legally protected status. Do not participate in harassment, discrimination, retaliation or other forms of misconduct.
Author Guidelines
As a peer-reviewed publication, content submitted by authors is read with care and may be subject to major and minor revision requests. When content is approved, the author receives a confirmation notice and the anticipated date of publication. To assist authors, the following paragraphs share guidelines for a: technical article, opinion article, success story and book announcement.
Technical Article Format
Research based articles that are up to 5 pages in length. Consideration will be given for longer articles if such offer special value.
Format:
- Title: Cambria 12
- Abstract and Main text, Keywords, Affiliation, Email address, References and Appendixes: Calibri 11
- Figures, Footnotes, and Table Captions: Calibri 9
- Table Context: Calibri 9
- Formulas: Cambria Math 10
- Line spacing should be 1.5
- Margins: 1”
Structure:
- Title Page – includes the name(s) of the author(s); a concise and informative title; affiliation(s) of the author(s) (i.e. institution, department, city, state, country); e-mail address of the primary author and telephone number; official photo(s) and short bio(s) for each author (limited to 100 words per author)
- Numbered sections – the abstract is not included in section numbering. The remainder of the article is divided into clearly defined and numbered sections. Subsections should be numbered 1.1 (then 1.1.1, 1.1.2, …), 1.2, etc. Use this numbering also for internal cross-referencing: do not just refer to ‘the text’. Any subsection may be given a brief heading. Each heading should appear on its own separate line.
- Abstract – is concise and factual, the abstract should state briefly: the purpose of the research, the principal results and major conclusions. An abstract is often presented separately from the article, so it must be able to stand alone. For this reason, references should be avoided, but if essential, then cite the author(s) and year(s). Also, non-standard or uncommon abbreviations should be avoided, but if essential they must be defined at their first mention in the abstract itself.
- Keywords – are placed immediately after the abstract, provide a maximum of 6 keywords, use American spelling and avoid general and plural terms and multiple concepts (avoid, for example, ‘and’, ‘of’). Abbreviations should be used sparingly and limited to those firmly established in the field.
- Introduction – should state the objectives of the work and provide adequate background. A detailed literature survey or a summary of the results should be avoided.
- Material and Methods – should provide sufficient detail to allow the work to be reproduced by an independent researcher. Methods that are already published should be summarized and indicated by a reference. If quoting directly from a previously published method, use quotation marks and also cite the source. Any modifications to existing methods should also be described.
- Results – should be clear and concise.
- Discussion – should explore the significance of the results of the work, not repeat them. A combined results and discussion section is often appropriate. Avoid extensive citations and discussion of published literature.
- Conclusion – the main conclusion of the study may be presented in a short conclusion section, which may stand alone or form a subsection of a Discussion and/or Discussion section.
- References Citation in Text – ensure that every reference cited in the text is also present in the reference list (and vice versa). Any references cited in the abstract must be given in full. Unpublished results and personal communications are not recommended in the reference list, but may be mentioned in the text. If these references are included in the reference list they should follow the standard reference style of the journal and should include a substitution of the publication date with either ‘Unpublished results’ or ‘Personal communication’. Citation of a reference as ‘in press’ implies that the item has been accepted for publication.
- Web References – as a minimum, the full URL should be given and the date when the reference was last accessed. Any further information, if known (DOI, author names, dates, reference to a source publication, etc.), should also be provided . Web references can be listed separately (e.g., after the reference list) under a different heading or can be included in the reference list.
- References in a Special Issue – ensure the words ‘this issue’ are added to any references in the list (and any citations in the text) to other articles in the same Special Issue.
- Reference Style at the End of Article – there are a number of ways to reference material. The following list provides some examples:
- Reference to a journal publication: Van der Geer, J., Hanraads, J. A. J., & Lupton, R. A. (2010). The art of writing a scientific article. Journal of Scientific Communications, 163, 51–59. https://doi.org/10.1016/j.Sc.2010.00372.
- Reference to a journal publication with an article number: Van der Geer, J., Hanraads, J. A. J., & Lupton, R. A. (2018). The art of writing a scientific article. Heliyon, 19, e00205. https://doi.org/10.1016/j.heliyon.2018.e00205. R
- Reference to a book: Strunk, W., Jr., & White, E. B. (2000). The elements of style. (4th ed.). New York: Longman, (Chapter 4).
- Reference to a chapter in an edited book: Mettam, G. R., & Adams, L. B. (2009). How to prepare an electronic version of your article. In B. S. Jones, & R. Z. Smith (Eds.), Introduction to the electronic age (pp. 281–304). New York: E-Publishing Inc.
- Reference to a website: Cancer Research UK. Cancer statistics reports for the UK. (2003). http://www.cancerresearchuk.org/ aboutcancer/statistics/cancerstatsreport/ Accessed 13 March 2003.
- Reference to a dataset: [dataset] Oguro, M., Imahiro, S., Saito, S., Nakashizuka, T. (2015). Mortality data for Japanese oak wilt disease and surrounding forest compositions. Mendeley Data, v1. https://doi.org/10.17632/ xwj98nb39r.1.
- Reference to a conference paper or poster presentation: Engle, E.K., Cash, T.F., & Jarry, J.L. (2009, November). The Body Image Behaviours Inventory-3: Development and validation of the Body Image Compulsive Actions and Body Image Avoidance Scales. Poster session presentation at the meeting of the Association for Behavioural and Cognitive Therapies, New York, NY.
- Appendices – if there is more than one appendix, they should be identified as A, B, etc. Formulae and equations in appendices should be given separate numbering: Eq. (A.1), Eq. (A.2), etc.; in a subsequent appendix, Eq. (B.1) and so on. Similarly, for tables and figures: Table A.1; Fig. A.1, etc.
Opinion Article Format
Opinion articles are up to 5 pages in length and reflect the author’s viewpoint on a particular subject, technique or recent finding.
Structure:
- Title of Article – provides a succinct description of the content of the article. Each word is carefully chosen to convey the most information in the smallest package possible, with the goal of attaining maximum “findability” in journal article databases and internet search engines. By carefully reading the full title of an article, you can tease out valuable clues as to its content.
- Abstract – a 150 to 250-word paragraph that provides readers with a quick overview of your essay or report and its organization. A concise and factual abstract is required. It should state briefly the purpose of the article, the principal results and major conclusions.
- Keywords – are placed immediately after the abstract, maximum of 6 keywords, American spelling, avoid general and plural terms and multiple concepts (avoid, for example, ‘and’, ‘of”). Use abbreviations sparingly and only those firmly established in the field.
- Description – authors are not required to use special sub-sections for this section but it is important to write coherently so that a wide range of readers can understand the content. Tips include ensuring the content flows smoothly, is logically arranged and connected and remains relevant to the central focus of the essay.
- Conclusion – may be presented in a short conclusion section, which may stand alone, or form a subsection of a Results and/or Discussion section. Tips include: helping the reader understand why the article should matter to them, summarizing the content (research problem, main topics, key points); if applicable, recommending new areas for future research.
- References:
Papers: Authors, publication date, title of paper, Vol.., Issue… , publisher, Website link:
Books: Authors, publication date, title of book, Publisher, Website link:
Web References: as a minimum, the full URL should be given and the date when the reference was last accessed. Any further information, if known (DOI, author names, dates, reference to a source publication, etc.), should also be given. Web references can be listed separately (e.g., after the reference list) under a different heading or can be included in the reference list.
Success Story Format
Success stories are up to 5 pages in length and describe a project (activity) that was undertaken and the results achieved.
Structure:
- Title – captures the overall message of the story, includes an action verb, capture the reader’s attention.
- Problem Overview – describes the problem being addressed and why it’s important, uses data to frame the problem including costs (e.g. time, cost, social, economic, environmental), specifies the affected population(s).
- Program Description – identifies who was involved including partners, describes the program (activity) that was undertaken including where and when it took place and how it addressed the problem, identifies the target audience, describes how the program was evaluated, states how the organization (and partners) contributed to the program.
- Program Outcomes – identifies the short-term or intermediate outcomes that demonstrate how the program addressed the problem (e.g. efficiency, effectiveness, reputation, market share), provides a conclusion that describes objective evidence such as the measurement results.
- Additional Information – should include the following:
- Name of the Organization
- Name and credentials of program contact
- Address, e-mail address, and telephone numbers
- Organization’s Web site address (if available)
- Any other supporting materials such as: testimonials, quotes from partners or participants, samples of materials produced, press releases, promotional materials, project photos, video or audio clips, measurement tools and results etc.
Book Announcement
A book announcement should be up to 2 pages in length and include the following information:
- Book Title
- Author Full Name and Affiliation
- Abstract (200- 230 words)
- Audience for the Book (role, industry sector)
- Keywords (up to 4 words)
- Table of Contents
- Features (up to 7 features)
- Product Details (publisher, language, ISBN)
- Link to Purchase
- Cover Page Image (PNG file)
- Short Bio for Author (up to 100 words)
- Photo for Author (PNG file)
Timing
The following table provides a description of each item that may be submitted to the newsletter and important notes:
| Row | Item | Important Notes |
|---|---|---|
| 1 | Success story about an organization, Announcement about a new product, service or organization | Submitted by Leader or Manager. Timing from submission to decision will be 15 to 25 days |
| 2 | Announcement about a large event (e.g. conference) | Submitted by Conference Chair. Timing from submission to decision will be 10 to 20 days |
| 3 | Announcement about a small event (e.g. webinar, workshop, training course) | Submitted by Event Organizer. Timing from submission to decision will be 10 to 20 days |
| 4 | Call for paper in a journal or chapter in a book | Submitted by Editor of Journal or Book. Timing from submission to decision will be 10 to 20 days |
| 5 | Announcement related to career opportunity (e.g. position description, employee profile) | Submitted by Prospective Employee or Employer. Timing from submission to decision will be 5 to 10 days |
| 6 | Article authored by a researcher or professional | Submitted by Author. Timing from submission to decision will be 45 to 60 days |
Additional Notes:
- Peer Review – content is reviewed by experts before publishing to ensure conformance with the scope, ethics and guidelines of the QOR Newsletter. The review may include minor and major revisions within a specified time frame. Content accepted for publication will be confirmed with the relevant party along with the approximate date of publication.
- Timing – is the best estimate of the publication date and may be subject to change.
- Fees – there are no fees for content submitted for consideration.
Newsletter Team
Editorial Review Board
The members of the Editorial Review Board include the following professionals:
   | Paulo Sampaio Professor of Quality and Organizational Excellence, University of Minho, Portugal Born in Braga, Portugal, in 1978, he graduated in Industrial Engineering and Management at the University of Minho in 2002 (5-year degree). He completed his PhD in Industrial Engineering in 2008 at the University of Minho. He began his career at the University of Minho in September 2000, as Junior Lecturer in the Department of Production and Systems of the School of Engineering. In the academic field, he had been lecturing courses in the fields of Quality and Organizational Excellence. |
 | Dawn Ringrose Principal at Organizational Excellence Specialists, Canada She has earned a Master of Business Administration and Fellow Certified Management Consultant designation. Dawn has consulted to management in areas that positively contribute to organizational performance since 1984. Leveraging a wide range of certifications, practical experience and desire to transfer knowledge to others, she has developed a turnkey toolkit that is designed to make the excellence journey more simple, straightforward, time-efficient and cost-effective. |
 | Gerhard-Wilhelm Weber Professor at Faculty of Engineering Management, Poznan University of Technology, Poznan, Poland G.-W. Weber is a Professor at Poznan University of Technology, Poznan, Poland, at Faculty of Engineering Management, in the Chair of Marketing and Economic Engineering. His research is on data mining, analytics, artificial intelligence, machine learning, mathematics, operational research, finance, economics, optimization and optimal control, neuro-, bio- and earth-sciences, medicine and development; he is involved in the organization of scientific life internationally. He received Diploma and Doctorate in Mathematics, and Economics / Business Administration, at RWTH Aachen, and Habilitation at TU Darmstadt (Germany). He replaced Professorships at University of Cologne, and TU Chemnitz, Germany. At EURO (Association of European OR Societies) where he is “Advisor to EURO Conferences” and IFORS (International Federation of OR Societies), where he is member in many national OR societies and working groups, at Pacific Optimization Research Activity Group, etc. |
 | Ernesto D.R. Santibanez Gonzalez Associate Professor at Department of Industrial Engineering, CES 4.0 Initiative, Faculty of Engineering, University of Talca, Chile His major research interests are on problems that arise at the interface of climate change and sustainability, such as, sustainable and resilience supply chain and logistics, supply chain analytics, sustainable operations management, smart city, circular economy to name a few. Current research of Dr. Santibanez-Gonzalez is characterized by integrating mathematical models, big-data, and internet technology to understand and model how climate change and sustainability strategies will impact the society, and the performance of companies and organizations. |
 | Alberto Pinto Full Professor at the Department of Mathematics, Faculty of Sciences, University of Porto, Portugal Alberto Pinto is Full Professor at the Department of Mathematics, Faculty of Sciences, University of Porto and Researcher at the Laboratory of Artificial Intelligence and Decision Support – INESC TEC. His research focuses on Dynamical Systems and Game Theory, namely renormalization in low dimensional dynamics and applications to biology, economics and sociology. Alberto Pinto has authored, with David Rand and Flávio Ferreira, the book Fine Structures of Hyperbolic Diffeomorphisms (Springer) and has published over 100 scientific papers, some of them in the most prestigious international journals such as The Annals of Mathematics, Communications in Mathematical Physics, Transactions of the American Mathematical Society. Since 2105 he is editor of the Springer Monographs in Mathematics series. He is also member of the Editorial Board of MDPI Algorithms. |
 | Marcio Cardoso Machado Full Professor of Supply Chain and Coordinator at Paulista University, Brazil Marcio C. Machado is a Professor at Paulista University – UNIP, in the Chair of Administration Graduation Program, and at the Pontifical Catholic University of São Paulo - PUC-SP, at Department of Administration. He was a professor in Production and Operations Management of the Aeronautical Institute of Technology – ITA, the most prestigious school of Aeronautical Engineering in South America. His research is in quality management, business excellence models, supply chain management, social network analysis, safety. He received a Doctorate in Production Engineering from the Polytechnic School of the University of São Paulo. He has been a member of the Scientific Committee at the International Conference on Quality Engineering and Management (ICQEM) in 2016, 2018, and 2020 editions. He worked for 30 years in the aeronautical engineering and maintenance sector. Marcio C. Machado has supervised many MSc. students, authored and edited books and articles. |
 | Luciana Paulise Deputy Director at ASQ West South-Central Regional, USA Luciana Paulise is a culture coach, speaker and writer, CEO of Biztorming Training & Consulting LLC. She is an MBA, Quality Engineer and Scrum Master, and is specialized in driving cultural change, employee engagement and innovation. As a coach, she has helped a wide range of companies, from small businesses to corporations to transform their culture to improve both customer and the employee experience. Luciana is also an accomplished book author and contributor for Forbes, ThriveGlobal and other international media outlets. |
 | Ing. Jesús María Velásquez Bermúdez Chief Scientist at Do Analytics & Decisionware, Colombia Doctor in Engineering of the Mines Faculty of the Universidad Nacional de Colombia (2006). Magister Scientiorum & Industrial Engineer of the Universidad Los Andes (Colombia, 1975). Postgraduate studies in Planning and Engineering of Water Resources (Simon Bolivar University, Caracas) and in Economics (Los Andes University). Chair of CLAIO 2008. Consulting engineer with experience in management of projects in advanced mathematical modeling (advanced analytics), industrial automation and information systems, for large companies in multiples countries. |
 | Adriana B. Rodriguez Performance Improvement Manager at BayCare Health System, USA Adriana B. Rodriguez hold a doctoral degree in Industrial Engineering and a M.S. degree in Engineering Management from the University of Central Florida and the ASQ Master Black Belt and SME Lean Silver certifications. |
 | Nguyen Thanh Hai Regional Partner at Six Sigma Management Institute by Dr. Mikel J. Harry, Vietnam Hai is the Vice President Dr. Mikel J Harry Six Sigma Management Institute (SSMI) Asia in Vietnam, Minitab Partner in Vietnam - Consulting Support program. He has extensive experience in Process improvement especially in the FMCG, Garment, and Healthcare and Manufacturing domains. He is certified PMP, SSMI Lean Six Sigma Master Black Belt, SSMI Lean Six Sigma Black Belt, ASQ Six Sigma Black Belt, Mini MBA, and Quality Trainer of Minitab |
 | Atanu Chaudhuri Associate Professor of Operations and Technology Management at the Durham University Business School, United Kingdom Atanu Chaudhuri obtained his PhD in Operations Management from Indian Institute of Management, Lucknow. He is also an Adjunct Associate Professor of Operations and Supply Chain Management at Aalborg University, Denmark. |
 | Vikas Kumar Professor of Operations and Supply Chain Management and Director of Research at Bristol Business School, University of the West of England, United Kingdom Vikas Kumar holds a PhD degree in Management Studies from Exeter Business School, United Kingdom. He has published more than 200 articles in leading international journals including the International Journal of Production Research, Technological Forecasting and Social Change, Supply Chain Management: an International Journal, Expert System with Applications, Journal of Business Research, Computers & Industrial Engineering, and Production Planning & Control. |
 | Tatiana Gherman Senior Lecturer at University of Northampton, England Tatiana Gherman is an Associate Professor with more than a decade of teaching and research experience. She holds a PhD in Behavioural Operational Research from Loughborough University in the United Kingdom. Tatiana is currently researching how machine learning and artificial intelligence tools can support various business functions to help make business management practices more effective, with particular interest in how to design artificial intelligence techniques grounded in and informed by patterns of social interaction and communication. Her research interest and expertise include: artificial intelligence/machine learning, data science, big data, advanced quantitative analytics, group decision support, human-computer interaction, workplace studies, behavioural studies, conversation analysis, and ethnomethodology. |
Editorial Advisory Board
The members of the Editorial Advisory Board include the following professionals:
 | Tony Bendell Lead Trainer at The Anti-Fragility Academy & MD at Services Limited, Southwell, England, UK Professor Tony Bendell is a strategic thought leader, respected academic and international expert speaker, consultant, and trainer, who is the former Rolls-Royce PLC funded Professor of Quality & Reliability Management at the University of Leicester UK. He is a well-known invited keynote speaker at Conferences and Events worldwide. |
 | Alaa Garad Associate Professor at University of Portsmouth, Portsmouth, England, United Kingdom Award-winning, course creator, dynamic and multi-talented academic and practitioner with extensive expertise in academic programmes accreditation, course development, consultancy, executive education, and business development with 24+ years of experience in designing, leading, implementing, and managing projects in various industries/sectors. Successful in creating, implementing and refining long-term strategy, focused on collaborative partnerships, performance management, future foresight, and investing in people. Acknowledged for programmes and processes developed to improve efficiency, profitability, competitive positioning across all organizational levels. Areas of expertise include: |
 | Selim Ahmed Head of World School of Business at World University of Bangladesh (WUB), Dhaka, Bangladesh Dr. Selim Ahmed is the Head of School Business, World University of Bangladesh. Previously he worked at International University of Agadir (Universiapolis), Morocco as an Assistant Professor. He received his Ph.D. in Business Administration and Master of Management degree from International Islamic University Malaysia (IIUM). His PhD research topic was “Lean Six Sigma and its Effect on Quality Performance in Malaysian Hospitals”. He has published many peer reviewed journals and editorial advisory board member for several international journals. He is the reviewer more than 40 Scopus & Web of Science indexed journals. In 2018, he received “Top Reviewer Award” from Publons. In 2015, he received “Best Paper” award from 12th Academy for Global Business Advancement (AGBA) Conference, Kuantan, Malaysia. He was the “Secretary” for 12th International Symposium on the Analytic Hierarchy Process (ISAHP, 2013). His research interest areas are quality management, behavioural science, organizational behavior, healthcare management and etc. |
 | Surya Prakash Assistant Professor at Department of Mechanical Engineering, BML Munjal University, Gurgaon, Haryana, India Dr. Surya Prakash did his Ph.D. from Malaviya National Institute of Technology, Jaipur, India in Supply Chain Network Design and Modelling. He has Master of Engineering in Manufacturing Systems Engineering from Birla Institute of Technology and Science, Pilani (BITS-Pilani) (India) that are top rated technical university of India. He has over eight years of experience of teaching and academics. He is prolific researchers with 20+ quality research articles, 5+ Book Chapters, 10+ Conference papers and filed 2 Indian patents. He is handling many consultancy projects for industries in QMS and Oil and Gas domain. He was awarded twice by BMU for best all-round performance, and best research paper award. His areas of research interest are Industry 4.0, supply chain management, risk management, logistics, network optimization, artificial intelligence and operations management. |
 | Ayten Yalciner Assistant Professor at Industrial Engineering Department, Sakarya University, Turkey Her expertise area is manufacturing and service information systems. Studies also includes digitalization, industry 4.0, decision-making systems and supply chain & logistics. Artificial intelligence, technology and innovation management fields are also her interested fields. |
 | Kush Shah Senior Manager, Operational Excellence at General Motors, Greater Detroit Area, USA Kush Shah is globally recognized for his expertise, professionalism and outstanding contributions to the field of quality. He has a proven track record for solving tough quality problems. He has demonstrated his unwavering dedication in advancement of organizational excellence by introducing quality concepts for many organizations and individuals that resulted in significant improvement in organizational performance and customer experience. |
 | Rameshwar Dubey Reader (Operations Management) at Liverpool Business School, Liverpool John Moores University Dr. Rameshwar is also Adjunct Professor (Supply Chain Management) at Montpellier Business School (France) and Adjunct Professor at the Indian Institute of Management (India). |
 | Guilherme F. Frederico Professor of Operations, Supply Chain and Project Management at Federal University of Paraná, School of Management, Curitiba, Brazil. Also a Professor and Researcher at Information Management MSc and PhD programs at this same university, he holds a PhD (Industrial Engineering) from Federal University of São Carlos and a B.Eng (Civil Engineering) and MSc (Industrial Engineering) from São Paulo State University. |
 | Zubair Anwar Thought Leader at BIETS Centre of Excellence Global, he is a senior management professional, with more than 21 years of experience in leading and providing business solutions. He is an ASQ Certified Manager of Quality and Organizational Excellence, Certified Six Sigma Black Belt and Certified Six Sigma Green Belt. He holds a BS Degree in Electrical Engineering and MS in Engineering Management and has completed postgrad courses from universities in the United States. |
 | Jorge Román Currently an international consultant in business excellence and benchmarking at Dubai Police Headquarters. Dr. Román has a PhD in Management from Lleida University (Spain) and is a Mechanical Engineer with an MBA from Northeastern State University in Tulsa, Oklahoma (United States). His areas of expertise focus on the application of quality improvement to business in service and products such as benchmarking for best practices, lean management and business excellence frameworks as well as serving as an author and keynote speaker. |
 | Greg Hutchins An author of many books, Greg coined the phrase – Future of Quality: Risk®. Greg Hutchins is the Founder of QualityPlusEngineering.com, 800Compete.com, WorkingIt.com and |
 | Christopher Kluse Assistant Professor of Quality Systems, Department of Engineering Technologies, Bowling Green State University Dr. Christopher Kluse is the program coordinator and an assistant professor of the ABET accredited Quality Systems program at Bowling Green State University in Ohio. Prior to his appointment at the university, Christopher was employed for over two decades in the automotive industry as a Quality Manager, Quality Engineer, and Operations Manager. While employed in industry, he was an adjunct instructor of Quality Management at Eastern Michigan University and an adjunct instructor and subject matter expert at Southern New Hampshire University. Christopher holds a PhD in Technology Management with a concentration in Quality Management. |
 | Rajeev Agrawal Fellow of The Institution of Engineer’s in India. Dr. Rajeev Agrawal holds a Ph.D. degree in Engineering (BIT, Mesra, India), a Master degree (MNNIT, Allahabad, India) and Bachelor of Engineering degree in Mechanical Engineering (GEC, Jabalpur, India). |
 | Willy Vandenbrande Founder of QS Consult located in Belgium As the founder of QS Consult, a European consulting agency that assists organizations with Quality Management, Willy Vandenbrande has been active within quality management for over 30 years. His academic qualifications include: Master degree in Civil Engineering Metallurgy, Master degree in Total Quality Management, Six Sigma Black Belt Certification (ASQ). |
Coordinators
Coordinating members include the following professionals:
 | Lien Herliani Kusumah Lecturer and Researcher at Mercu Buana University, Banten Province, Indonesia She received a scholarship from OAD-Austria to carry out a Doctoral research program at the Institute of Industrial Economics and Management, Department of Industrial Management and Innovation Research, Technische Universität Graz (TU-Graz) Austria. In 2006, she completed the Doctor of Industrial Engineering and Management program at the Institut Teknologi Bandung with a postgraduate scholarship program from the Indonesian Directorate of Higher Education. From 1990 to 2004, she was a lecturer and researcher at IKOPIN, then from 2005 until now, she is a lecturer and researcher at Universitas Mercu Buana (UMB), Jakarta Indonesia. She has been active as a senior researcher at the Indonesian Institute for Corporate Governance (IICG) since 2007 and OES Global Research Canada since 2018. |
 | Nithya Ramachandran Assistant Professor at Business Studies Department, University of Technology and Applied Sciences (Ibra), Sultanate of Oman She is a Commerce & Management graduate and earned a PhD (2011). Today, Nithya is an Academic Representative, Quality Assurance Department, working for OAAA (Oman Academic Accreditation Authority) accreditation. |
 | Adeshola Kukoyi Founder at Equilibrium Perspectives, Lagos, Nigeria Adeshola Kukoyi is a business sustainability advocate, L&D practitioner and futurist; offering consulting, innovation, research and community development services. He is a Senior Coordinator at the Central Industrial Liaison and Placement Unit, University of Lagos, Nigeria; Founder, Sun and Green International as well as Equilibrium Perspectives. |
 | Jessica Vallecillo Rochester, Michigan, United States Jessica is a Process Improvement Leader at Sodexo Mexico, which is a Global company with the mission to improve Quality of Life for people in services-wide interactions. Jessica holds the ASQ Six Sigma Black Belt and LSSI Lean Logistics certifications. She got her bachelor’s degree in Industrial Engineering at the National Autonomous University of Mexico, UNAM. She has proven expertise and passion with demonstrated track record of results in her 9-year journey to achieve Operational Excellence and Customer Loyalty. Jessica had worked with manufacturing, supply chain, logistics and sales operations for Industrial and Retail markets and used a hands-on and pragmatic consultative approach and a data-driven behavior. Jessica had led 15+ large scale strategic and tactical projects using Lean Six sigma methodology and Problem-Solving skills delivering design and implementation of scorecards, routines and processes streamlining workflows, adopting standard work, standards compliance and excellence that ultimately improve and sustain core business capabilities and etc. |
 | Muhammad Irfan Seasoned Quality, Health, Safety, and Environment professional in Dubai, UAE Muhammad has more than 13 years’ experience in Facility Management, Oil & Gas, and Industrial Services. He has experience implementing ISO 9001, ISO 14001, ISO 45001, and ISO 17025. His academic background includes a Bachelor degree in Mechanical Technology (Preston University) and his credential include PMP®, ASQ Certified Quality Engineer, Certified KPI Professional, Dubai Quality Award Assessor and NEBOSH IGC. Muhammad currently works as QHSE Executive with the Ejadah Asset Management Group Dubai. |
 | Thobile Prudence Dlamini Operations/Continuous Improvement Specialist, Gaborone, Botswana Thobile is a dedicated Quality Management specialist with a strong academic background in operational excellence. Holding a Master's degree in Chemistry, she brings a solid foundation in scientific principles and analytical thinking to the field of quality management. She also holds an International Leadership certificate (Quality Management) from Germany, a PGLSS Lean Six Sigma certificate from India, and currently is pursuing her MBA at Botho University, Botswana. Her expertise includes implementing and auditing ISO 9001, ISO 17020, and ISO 17025 standards. Thobile's achievements include being honored with the National Quality Awards in 2017, where her laboratory was distinguished as the best Government Laboratory for its successful implementation of QM strategies. She currently works as a quality management system consultant for Business Excellence Consultancy Company. |
 | Chandan Kumar Jha Assistant Professor, Department of Operations and Analytics, SOIL School of Business Design, Manesar, India He holds a Bachelor Tech degree in Mechanical Engineering (B.P.U.T Rourkela), a Master Tech degree in Industrial Engineering & Management (IIT Dhanbad, earlier known as ISM Dhanbad) and has done Doctoral research in management (internal defense completed successfully at IIM Ranchi). Chandan is a member of IEOM, POMS and The OR Society and has presented his research work at national and international conferences such as the Society of Operations Management and IEOM. Research interests include the applications of operational research techniques to solve socio-economic problems, primarily in the education, health and energy sectors. In addition to academic and research pursuits, Chandan has served as a consultant on projects and Edtech startups. |
 | Priyanka Ramnauth Quality Manager at global healthcare organization, Vacoas, Mauritius Priyanka is committed to saving lives through service interactions. Since 2012, she has earned ISSAC Lean Six Sigma Black Belt and Six Sigma Master Black Belt certifications and developed expertise in Operational Excellence and Customer Loyalty. Her diverse background spans software development, operations, logistics and sales operations in the I-Gaming industry. Combining hands-on pragmatism with data-driven insights, she has successfully led over 30 strategic and tactical projects using Lean Six Sigma methodology and problem-solving skills. Priyanka excels in designing and implementing scorecards, streamlining workflows, and establishing standard work practices. Her efforts have consistently improved and sustained core business capabilities, driving standards compliance and operational excellence. |
Published Issues
Volume 4 / Issue 2 - September / October 2024
Issue includes:
- Stress and Cognitive Function: The impact on Quality in Manufacturing Environments
- Enterprise-Wide Optimization Systems Case: Oil & Gas Artificial Brains and Pipelines Optimization
- OES Webinars are Diving Deeper into the Data!
QOR Newsletter—Volume 4, Issue 2 - September - October 2024
Volume 4 / Issue 1 - March / April 2024
Issue includes:
- An Innovative Approach to Face-to-Face Service Improvement
- Update to Global Assessment on the Current State of Organizational Excellence
- Role of Blockchain Technology in Building Supply Chain Resilience
- O Canada! Performance is Slipping and What We Can Do About It
QOR Newsletter—Volume 4, Issue 1 - March - April 2024
Volume 3 / Issue 2&3 - August and September 2022
Issue includes:
- Augmented Artificial Intelligence, Artificial Hypothalamus & Artificial Hippocampus
- Learnings & Challenges for Building Successful Business Relationship Collaborations
- WE CULTURE book, published by Quality Press
Volume 3 / Issue 1 - June 2022
Issue includes:
- DGEP – DUBAI, We Learn 5th Cycle
- OEA Report Launch
- IMC Quality Award Overview
Volume 2 / Issue 2&3 - August/September 2021
Issue includes:
- Failure of Public Sector Improvements: ISO 18404
- Update to Global Assessment on the Current State of Organizational Excellence
- Human Side of Leadership
Volume 2 / Issue 1 - March 2021
Issue includes:
- (Artificial) Hypothalamus Project
- ISO 9001 Certification is Losing Its Relevance
- What helps in difficult times—while staff is being laid off
Volume 1 / Issue 4 - December 2020
Issue includes:
- What Should We Learn from the Pandemic?
- Ethics in Leadership
- Ready to Carry Out a Successful Vaccination Campaign?
Important notice regarding copyright. DOI: 10.13140/RG.2.2.11593.98406 has been assigned to the December 2020 issue. Please cite as follows:
Author/Authors name, Title of Article, Quality and Operational Research (QOR) Newsletter, December issue, 2020, DOI: 10.13140/RG.2.2.11593.98406 ” , Published by Organizational Excellence Specialists, Canada
Volume 1 / Issue 3 - August 2020
Issue includes:
- Where is the Value in Assessment?
- The 30-minutes meeting challenge – Leaders spend more than 70% of their time in meetings
Volume 1 / Issue 2 - July 2020
Issue includes:
- Transition to Quality 4.0
- What is the Global OE Index?
- How to Leverage Lean for a Scaling Healthcare Transformation
Volume 1 / Issue 1 - June 2020
Issue includes:
- Mathematical Programming 4.0 & The Hypothalamus of the Enterprise
- Why Is Organizational Excellence So Powerful?
- Sustaining Quality Culture While Working Remotely
