First Global Assessment on the Current State of Organizational Excellence

Background

On March 31, 2015, the Organizational Excellence Technical Committee QMD, ASQ (OETC) launched the ‘first global assessment on the current state of organizational excellence. This research has been endorsed by the Global Benchmarking Network and ISO Technical Committee 176 and the International Academy of Quality has contributed as well. The project is intended to provide data on the extent to which organizations are characterized by the principles and the best management practices of high performing organizations that are found in excellence models.

Over 20 years of global research has validated the positive relationship between implementing an excellence models and developing a culture committed to excellence and improving organizational performance. Much of this research has focused on the organizations that have successfully applied excellence models (e.g. EFQM, Baldrige, Canadian Framework for Excellence, Australian Business Excellence Framework). This particular research project is more robust in that it aims to gather data from a more varied population:

  • Leadership and management personnel (up to two people per organization)
  • Different size organizations (micro, small, medium, large)
  • Different types of organizations (government, business, non-profit)
  • 233 countries or 6 regions
  • 21 industry sectors (International Standard Industrial Classification)
  • Organizations with and without awareness of excellence models

With enough respondents, the aggregate findings will provide a snapshot of the current state of organizational excellence around the world and provide a summary of the strengths and opportunities for improvement by organization size, industry sector and country.

Benefits

The aggregate findings are intended to provide benefits for the excellence community in general and for the working population at large:

  • Uniting the excellence profession on a common project
  • Encouraging organizations to start or continue their excellence journey, using an excellence model
  • Providing dashboard results to show aggregate ratings on principles and best management practices by organization size, industry sector and geographical region
  • Sharing aggregate results on the OETC Linkedin site
  • Encouraging organizations to:
    • benchmark their performance
    • apply for a national excellence award
    • apply for an international best practice award
    • apply for an international benchmarking award
  • Envisioning that organizations improving their performance will make a positive contribution to a local economy, trade and resident quality of life
  • Enabling all countries to participate, in a more competitive and sustainable way in the global economy
  • Making the world a better place for future generations

Assessment Tool

The assessment tool being used in the research is based on the Organizational Excellence Framework. This publication was authored by Dawn Ringrose MBA, FCMC (2010) who has practiced in the field of organization excellence for 30 years and is currently the representative for Canada on the Organizational Excellence Technical Committee http://www.asq-qm.org/organizational-excellence and the Global Benchmarking Network http://www.globalbenchmarking.org/the-network/current-members/ . The publication is unique in that it ‘integrates the leading global excellence models’ that define the principles and best management practices and is unique in that it ‘provides implementation guidelines’ that are used by quality and management consulting professionals. The publication is available for download at no charge at http://organizationalexcellencespecialists.ca/ and a high level version of the assessment tool is found in Appendix 3 of the publication.

The automated assessment tool is powered by www.QLBS.com and: shares principles and practices to rate using a five and four point scale respectively, allows the respondent to obtain more information by holding their cursor over the item in question, captures the self-assessment ratings and open ended comments, aggregates the data for further analysis and prepares real time dashboards.

There are two assessments for respondents to choose from:

  1. The Teaser Assessment on the principles takes 5 minutes to complete and delivers a free feedback report to the respondent’s inbox http://www.qlbs.com/QimonoVBA/assessment/OrgExFrameworkTeaser
  2. The Full Assessment on the principles and best management practices takes between 15 and 30 minutes to complete, depending on organization size, and can be used to benchmark with others http://www.qlbs.com/QimonoVBA/Assessment/OrgExFramework

Individual organization data will be held in strict confidence and only aggregate data will be reported.

Volunteer Commitment

Organizational Excellence Specialists Inc has agreed to conduct this research project on a volunteer basis and has recruited a talented team of researchers from around the world to work on the project http://organizationalexcellencespecialists.ca/about-us/ .

The excellence community has also been invited to participate.

All active research partners will be recognized as contributors in the final report.

Contact

For more information on the global assessment research and to participate as a research partner, please contact Dawn Ringrose, Principal, Organizational Excellence Specialists Inc at dawn@organizationalexcellencespecialists.ca

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View our Global Assessment postcard here!

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